Terms of Service

1. Scope and acceptance

These Terms set out the legal relationship between anyone who visits the Platform, opens an account or uses the services ("User", "you") and LogiFindex, which operates the Platform ("LogiFindex", "we"). Operator details appear at the end of this page.

Additional terms may apply to certain services (e.g. a subscription plan, a contract tender or campaign terms). Additional terms form part of these Terms; in case of conflict they prevail for the relevant service.

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

2. Definitions

• Platform: the www.logifindex.com domain, its subdomains, applications, APIs and all services offered through them.
• Shipper: a User requesting transport, insurance or customs services (exporter, importer, manufacturer, trader, etc.).
• Service Provider: a User submitting quotes on the Platform, such as a carrier, freight forwarder, cargo insurer, insurance intermediary or customs broker.
• Listing: a Shipper's request describing cargo, route, dates and service needs, or a capacity or service listing published by a Service Provider.
• Quote: the price and conditions offered by a Service Provider in response to a Listing.
• Deal: the contract concluded between Users when a Quote is accepted on the Platform.
• User Content: any information, document, message, price, rating or file uploaded or transmitted by Users.
• Tools: the price engine, Freight Index (LFX), CO₂, HS code, duty and CBAM calculators, driving-ban calendar, load planner, route comparison, document generator and similar features.
• Paid Service: services offered for a subscription, ticket, module or package fee.

3. Our role: an intermediary platform

LogiFindex is a digital marketplace and workflow platform that connects Shippers and Service Providers. Under Turkish law LogiFindex acts as an intermediary service provider (Law No. 6563) and a hosting provider (Law No. 5651).

Accordingly, LogiFindex:

• is not a carrier, freight forwarder, warehouse operator, insurer, insurance intermediary or customs broker and does not act in any of those capacities;
• is not a party, representative, agent, surety or guarantor of any transport, insurance, customs brokerage, storage or sale contract concluded between Users;
• does not take possession of, carry or store cargo and is not liable for loss of, damage to, delay of or non-delivery of cargo;
• does not guarantee that a Quote will be accepted, that a Deal will be concluded or that Users will perform their contracts;
• does not handle payments between Users; freight, premiums, brokerage fees and other amounts are paid directly between the parties;
• has no obligation to pre-screen Listings or Quotes, and acts upon notice of unlawful content.

The formation, performance, price, payment, insurance and documentation of a Deal, and all rights and obligations arising from it, exist solely between the Users concerned. LogiFindex is not a party to disputes between Users, although it may in good faith share Platform records with the parties or competent authorities.

4. Eligibility and accounts

The Platform is intended only for merchants, tradespeople, companies and their authorised representatives acting in the course of a trade or profession. It is not intended for consumers. Account holders must be at least 18 and authorised to act for the business they represent.

You are responsible for keeping the information you provide (company name, tax details, address, licences, contact details) accurate, current and complete. You must keep your credentials confidential, are responsible for all activity under your account and must report any unauthorised use immediately to info@logifindex.com.

You may not transfer, rent or sell an account. Holding multiple accounts, or opening a new account after suspension or a ban, is prohibited.

5. Member verification and badges

LogiFindex may award a "verified" badge after reviewing documents uploaded by a User (e.g. tax certificate, operating licence, activity certificate, insurance policy). A badge only shows that the documents submitted to us on a given date were reviewed on their face.

A badge is not a guarantee of a User's identity, financial standing, insurance cover, continuing licences, service quality or reliability. You must carry out your own commercial due diligence (e.g. trade registry, licence and insurance checks). The User who submitted a document is liable for any loss caused by documents that are forged, incomplete or out of date.

User ratings and reviews are User Content; LogiFindex does not guarantee their accuracy.

6. Platform services

The Platform currently includes, and may change over time:

• Publishing Listings and submitting, comparing and accepting Quotes (one-off, multiple, contract tenders, milk run, cross-docking and similar types).
• Requests received through guest quote links and the quote wizard.
• Post-deal CRM: messaging between parties, document sharing, a shared LFX tracking number, status updates and planning calendars.
• Live tracking: a shipment tracking page using location shared by the carrier or driver.
• Document generator: drafts of CMRs, invoices, packing lists, powers of attorney, insurance certificates and similar documents.
• Tools and content: the price engine, Freight Index (LFX), calculators, guides, glossary and daily digest e-mails.

LogiFindex may change the scope, features and appearance of the services, add features or discontinue a feature, with prior notice or, where required for security, legal or technical reasons, without notice. Features marked "beta", "trial" or "preview" are provided as is and may change at any time.

7. Your obligations and representations

When using the Platform you agree and undertake that:

• you hold, and will keep valid, all permits, licences, authorisations and registrations required for your activity (e.g. road transport authorisations, customs brokerage licences, insurance licences);
• the cargo description, weight, volume, value, HS code, packaging, dangerous-goods class (ADR/IMDG/IATA), temperature requirements and other details in your Listings and Quotes are accurate and complete;
• if you are a carrier, you have the vehicles, equipment, drivers and mandatory insurance (e.g. CMR liability insurance) needed to perform your Quote;
• you comply with customs, foreign trade, tax, export control, sanctions, anti-money-laundering and competition laws and do not deal with sanctioned persons, entities or countries in breach of applicable law;
• your User Content is lawful, respects third-party rights and fair trading, and you are entitled to share it;
• you have a valid legal basis and have provided any required notice for personal data of third parties you share (e.g. drivers, consignees, contact persons);
• you fulfil all tax, invoicing and accounting obligations arising from your Deals.

8. Prohibited use

The following are prohibited and may lead to suspension or closure of your account and legal action:

• creating false, misleading or fake Listings, Quotes, documents, identities or reviews, or impersonating anyone;
• carrying, or brokering the carriage of, illegal, smuggled, prohibited or undeclared dangerous goods;
• using the Platform for price fixing, bid rigging or other anti-competitive arrangements;
• collecting, copying, republishing or commercially exploiting the Platform, its data or the Freight Index by automated means (bots, scrapers, crawlers) without permission;
• attempting to bypass security measures, access systems without authorisation, reverse engineer, upload malware or disrupt the service;
• sending unsolicited commercial messages (spam) to other Users, or harassing, threatening or discriminating against them;
• sharing other people's personal data or trade secrets without authorisation;
• manipulating the badge, rating or review systems.

9. Listings, quotes and deals

Listings and Quotes are statements of the User concerned and bind that User. A Quote should clearly state its validity, price, currency, Incoterm, liability limits and payment terms.

When a Quote is accepted on the Platform, a Deal is concluded between the Shipper and the Service Provider. The Deal binds the parties together with any contracts they sign separately, transport documents such as CMRs or bills of lading, and applicable international conventions (e.g. the CMR Convention, Hague-Visby Rules, Montreal Convention).

Before a Deal is concluded the Platform may hide the counterparty's identity and contact details; after the Deal, information sufficient for the parties to identify each other is shared.

Cancellation or amendment of a Deal, penalties, waiting (demurrage/detention) charges and compensation are matters between the parties. LogiFindex has no obligation to mediate.

10. Transport, insurance and customs

Transport: a carrier's liability for cargo, its scope and limits are governed by the Deal and applicable law (e.g. CMR Articles 17–29, the Turkish Commercial Code). Notices of loss or delay and limitation periods must be observed by the parties; reminders on the Platform are a convenience only.

Insurance: cargo insurance quotes and policies are the responsibility of the insurer or insurance intermediary User. Scope, exclusions, deductibles and the claims process are determined solely by the policy and its general conditions. Cover, clause, premium and risk-area information on the Platform is general information and does not replace a policy.

Customs: customs declarations, proofs of origin, duty calculations and regulatory compliance are the responsibility of the customs broker and the obligated User. Duty, CBAM, origin and compliance information on the Platform is not binding tariff information (BTI) or legal advice.

Dangerous and special cargo: correct declaration and permits for dangerous goods, cold chain, out-of-gauge, live animals, valuables and similar cargo are the Shipper's responsibility; suitable equipment and qualifications are the carrier's responsibility.

11. Tools, indices and calculations

Price engine estimates, the Freight Index (LFX), decision-engine suggestions, CO₂ emissions, duty and CBAM calculations, HS code suggestions, driving-ban calendars, border and delivery date estimates, load plans, route comparisons and guide content are for information only.

• These outputs rely on official sources, public data, User data and models; they may be delayed, incomplete or wrong.
• They are not legal, tax, customs, insurance, engineering or investment advice and contain no commitment as to price, time or outcome.
• You are responsible for decisions you make based on them. For important decisions rely on official sources and professional advice.
• Third-party data (e.g. the EU TARIC tariff, OpenStreetMap) is subject to its own licence terms.

12. Documents, messages and electronic communication

Documents produced with the document generator are drafts filled with data you enter or data on the Platform. You are responsible for checking their content, ensuring compliance with law and the Deal, and signing them by hand or with a qualified electronic signature where required.

Unless agreed otherwise, approvals, signatures or acceptances on the Platform are not qualified electronic signatures under Law No. 5070, but they constitute evidence between the parties that the action took place.

Notices, messages and e-mails sent through the Platform count as written notice. Notices sent to the e-mail address on your account are deemed received when sent.

13. Fees, subscriptions and payment

Some parts of the Platform are free and some are Paid Services. LogiFindex takes no commission on Deals between Users; Paid Services are offered for subscription, ticket or module fees. Current prices are shown on the Tickets page and at checkout.

• Unless stated otherwise, prices exclude VAT and other taxes. Turkish lira applies for Türkiye and euro or the currency shown on screen applies elsewhere.
• Subscriptions are charged in advance for the chosen period (monthly or yearly) and renew automatically for the same period unless cancelled. The renewal fee is charged to your payment method on file on the renewal date.
• Payments are collected through licensed payment institutions engaged by LogiFindex (e.g. Stripe). Your card details are not stored on LogiFindex servers; the payment institution's own terms also apply.
• If a payment fails, LogiFindex may suspend the Paid Service until payment is made. Statutory interest and collection costs may be claimed on overdue amounts.
• LogiFindex may change prices. Price changes for existing subscriptions are notified at least 30 days in advance and apply from the next renewal. If you do not accept a change you may cancel before renewal.
• Invoices are issued with the company name and tax details on your account; you are responsible for their accuracy.

14. Cancellation and refund policy

• You may cancel your subscription at any time from your account settings or by writing to info@logifindex.com. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• No partial refunds are given for a period that has started, and fees for used periods are not refunded except where required by applicable law. Used tickets and consumed credits are not refundable.
• Erroneous charges such as duplicate charges, technical errors or unauthorised charges are reviewed if reported to info@logifindex.com within 30 days of the charge and, if justified, refunded to the original payment method.
• For outages caused by LogiFindex exceeding 72 hours in total within a billing period, a service extension or credit proportional to the outage may be granted on request.
• Fees paid for accounts suspended or closed for breach of these Terms are not refunded.
• Refunds of freight, premiums or service fees between Users are solely a matter between the parties; LogiFindex is not a party to those payments.

15. Intellectual property

The Platform, including its software, design, logos, the "LogiFindex" and "LFX" marks, databases, Freight Index, price engine, content and guides, is owned by LogiFindex or its licensors and protected by intellectual and industrial property laws.

Subject to these Terms, you receive a non-exclusive, non-transferable, revocable, limited right to use the Platform for your own internal business. You may quote Freight Index data in short extracts with attribution (e.g. "Source: LogiFindex LFX"); bulk copying, resale or creating derivative indices requires written permission.

LogiFindex may use any suggestions or feedback you provide about the Platform without any obligation to you.

16. User Content and licence

You or the rights holder own your User Content. By uploading User Content you grant LogiFindex a worldwide, royalty-free licence, for the life of your account and applicable retention periods, to host, reproduce, process, display and transmit it to the relevant Users in order to provide, secure and improve the service and to comply with legal obligations.

LogiFindex may use and publish data derived from Listings and Quotes in aggregated and anonymised form that does not identify you for price indices, statistics, analysis and product development.

LogiFindex has no obligation to pre-screen User Content but may remove or block content it considers unlawful or in breach of these Terms, with or without notice, and report it to authorities. You can report unlawful content to info@logifindex.com.

17. Personal data

LogiFindex processes personal data on the Platform under the Turkish Personal Data Protection Law No. 6698 ("KVKK") and, where applicable, the EU General Data Protection Regulation ("GDPR"). Details are in our Privacy Policy.

You are the data controller, and responsible, for personal data you receive from a counterparty under a Deal (e.g. contact persons, drivers, consignees) and may use it only to perform the relevant job.

18. Confidentiality

Users agree to keep confidential the prices, customers, routes, documents and business information of other Users learned through the Platform, to use them only for the relevant Listing or Deal and not to disclose them to third parties. This obligation survives account closure.

19. Third-party services

The Platform uses third-party services such as map, routing, e-mail, hosting, payment and data providers and may link to third-party sites. Those third parties are responsible for their content, availability and practices. LogiFindex is not liable for Platform disruptions caused by third-party outages.

20. Service availability

LogiFindex makes reasonable efforts to keep the Platform running without interruption or error, but the service may be interrupted temporarily for maintenance, updates, security measures, third-party outages or force majeure. We recommend keeping your own copies of important documents and data.

21. Disclaimer of warranties

To the fullest extent permitted by law, the Platform and all content, Tools and services are provided "as is" and "as available". LogiFindex gives no express or implied warranty, including of merchantability, fitness for a particular purpose, uninterrupted or error-free operation, accuracy, timeliness or results.

In particular, LogiFindex does not guarantee that you will receive any number of Quotes or any price; the identity, authority, financial standing or service quality of Users; on-time, complete or undamaged delivery of cargo; or that Users will pay as agreed.

22. Limitation of liability

To the fullest extent permitted by law, and subject to Article 115 of the Turkish Code of Obligations:

• LogiFindex is not liable for loss of profit, revenue, business, goodwill or data, business interruption, delay, penalties or any indirect, incidental or consequential loss.
• LogiFindex is not liable for loss arising from Deals between Users, the acts or omissions of Users, loss of, damage to or delay of cargo, User Content, or decisions made in reliance on Tool outputs.
• In any event, LogiFindex's total liability arising from these Terms or use of the Platform is limited to the Paid Service fees actually paid by the User to LogiFindex in the 12 months before the event giving rise to the claim or, if no fees were paid, TRY 1,000.
• These limitations do not apply to wilful misconduct or gross negligence by LogiFindex, to damage to life or physical integrity, or where liability cannot be limited by law.

23. Indemnification

You agree to hold harmless and, on first demand, indemnify LogiFindex, its managers, employees and partners against all claims, lawsuits, administrative fines, losses and costs, including reasonable attorney fees, arising from (i) your breach of these Terms or the law, (ii) your User Content, (iii) your Deals and their performance, or (iv) your infringement of third-party rights. LogiFindex reserves the right to conduct its own defence and choose its counsel.

24. Suspension and termination

You may close your account at any time; the Cancellation and Refund Policy applies to Paid Services.

LogiFindex may suspend or close your account or certain features, with prior notice or without notice in urgent cases, for breach of these Terms, false or misleading information, non-payment, security risks, requests by competent authorities or to prevent harm to the Platform or other Users.

On termination, provisions that by their nature should survive (intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law) remain in force. After closure, data is retained or deleted in line with the retention periods in our Privacy Policy.

25. Force majeure

LogiFindex is not liable for failure or delay in performance caused by natural disasters, epidemics, war, terrorism, strikes, lockouts, cyber attacks, power or telecommunications outages, decisions of authorities or other events beyond its reasonable control.

26. Changes to these Terms

LogiFindex may update these Terms. Material changes are announced on the Platform and/or by e-mail at least 15 days before they take effect. Changes required by law or for security reasons may take effect immediately. Continuing to use the Platform after a change means you accept the updated Terms; if you do not, you may close your account.

27. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye, excluding conflict-of-laws rules. The courts and enforcement offices of Istanbul (Çağlayan) have exclusive jurisdiction over disputes arising from these Terms or use of the Platform, pursuant to Article 17 of the Code of Civil Procedure No. 6100. Mandatory mediation rules applicable to commercial disputes are reserved.

For persons acting as consumers, mandatory statutory rights and the competent consumer arbitration committees and courts are reserved notwithstanding these Terms.

28. Evidence agreement

The parties agree that, in disputes arising from these Terms, LogiFindex's server, database, transaction and log records and e-mail correspondence constitute conclusive evidence within the meaning of Article 193 of the Code of Civil Procedure, without prejudice to proof to the contrary.

29. Miscellaneous

• Assignment: you may not assign your rights and obligations under these Terms without LogiFindex's written consent. LogiFindex may assign its rights in a merger, acquisition or sale of assets.
• Severability: if a provision is held invalid, the remaining provisions remain valid and the invalid provision is replaced by the valid provision closest to its purpose.
• No waiver: LogiFindex's failure to exercise a right is not a waiver of that right.
• Entire agreement: these Terms, any additional terms and the Privacy Policy are the entire agreement between the parties on this subject.
• Relationship: these Terms create no partnership, agency, joint venture or employment relationship.
• Language: if the Turkish and English versions conflict, the Turkish version prevails.

30. Contact

For questions about these Terms, billing, refund requests, reports of unlawful content and any other matter, our customer support address is: info@logifindex.com